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Privacy Policy
Information Collected From www.southafricanfoods.co.uk Web Site

When you visit our web site, some personal information, such as e-mail, mailing address, phone and fax are collected. This information is only used to generate user profiles and to personalize the web site to your particular interests.

How We Use Your Information 

The information collected online is stored indefinitely and is used for various purposes, including processing your order(s), customer service, product and service development, direct marketing and marketing analysis, facilitating your use of this web site, and customising your product selection to your particular interests. The information we collect will be confidential and will not be shared with any organisations. We know how annoying and intruding junk e-mail can be. South African Foods believes in positive advertising, we will not send you junk e-mail, unless you notify to us that you would like to receive promotional and sales e-mail.

Your Security

Recent media reports of websites being "hacked" have raised many concerns among consumers. For your security, we do not store credit card information in any way on this website.

Information about Cookies

When you visit the South African Foods web site, we place a text file called a "cookie" in the browser directory of your computer's hard drive. A cookie is a small piece of information that a web site can store on your web browser and later retrieve. The cookie cannot be read by any web site other than the one that set up the cookie.

Cookies enable this web site to recognize the information you have consented to provide and help us determine what portions of this web site are most appropriate for your professional needs. As a result, cookies give you the ability to retrieve previous image search results and view your previous invoices. In addition, Cookies are necessary in order for us to "save" your shopping cart for 14 days so you can finish your order at a later date.

As we are a category based e-commerce website, we are always trying to improve the efficiency of our online store. We may use cookies to better analyze the "paths" shoppers take throughout our store to find a certain item. This information, like all information submitted on our website, is confidential and will not be shared with any organizations. We do NOT use cookies to analyze browsers after you leave our website.

If you have any comments or questions, please contact us

Refunds

South African Foods  will provide a full credit for any food or supermarket product that is damaged or unusable. We do not accept returns of damaged food or supermarket products. All claims must be made to our customer service department within three days of delivery by sending an email to returns@southafricanfoods.co.uk. Please keep all original packing materials and documentation in the event that your equipment has to be serviced or returned. Before returning any product you must obtain a Return Merchandise Authorisation (RMA) number. No returns will be accepted without an RMA number. 

To request a return merchandise authorisation, contact our Customer Satisfaction Centre at returns@southafricanfoods.co.uk within 30 days of receipt. RMA numbers are valid for ten (10) days after issue. Send the item in its original manufacturer's packaging to the following address: South African Foods -RMA- 4–5 Princess Parade - Golders Green Road - London - NW11 9PS.

Please put the RMA Number on the outside of the box in large letters. 

We will directly accept the following kinds of returns without a restocking fee within 30 days of the invoice date: unopened or defective non-grocery products. Defective products may be returned for repair or replacement only, at our discretion, within 30 days from the invoice date. After 30 days, the manufacturer's warranty applies. Returns must be in 100% complete, resaleable condition, and must include original packaging, manuals, unfilled-out registration cards, and manuals. Please note that we can refund shipping costs only if the return is a result of our error.

Cancellations

Orders can only be cancelled within 2 hours of placement.

You may only cancel an order if it has been placed within a prior two hour period and SUBJECT to it not having been processed for despatch. If it has been processed the order cannot be cancelled.

To cancel please send us an email within two hours of placing to: returns@southafricanfoods.co.uk. We will confirm back to you if the order has been cancelled. In all cases full refund will be made to the credit / debit card used.You will not be charged any fee to cancel an order that has not been processed by our warehouse

Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant that it is accurate, complete or up to date. We may make changes to the material on this Website, or to the Products and prices described in it, at any time without notice.

Any nutritional data contained on the Website is provided for guidance only and is not intended to be definitive. Please refer to Product labels for definitive information. In particular, you should always consult with your doctor, dietician or other specialist in relation to any dietary requirements you may have before consuming any Products supplied by us or one of our franchisees, and we accept no responsibility for the consequences of failing to follow this advice. To the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these Terms might have effect in relation to this Website. You must bear the risks associated with the use of the Internet. This clause does not affect your statutory rights.

We accept no responsibility for the content of sites unrelated to www.southafricanfoods.co.uk which we may have links with or for any content displayed on this site. The existence of links from to other sites does not imply www.southafricanfoods.co.uk endorsement of the sites' entire content (due to the changing nature of the net) or of their officers or employees. However, if you have a complaint about a particular site to which www.southafricanfoods.co.uk has a link, please write to us with details and we will consider removing links to them from this site to: info@southafricanfoods.co.uk